{"id":13,"date":"2026-06-27T18:24:51","date_gmt":"2026-06-27T18:24:51","guid":{"rendered":"https:\/\/welcoming-tan-giraffe.tarjeehbootcamp.com\/?page_id=13"},"modified":"2026-09-18T13:24:42","modified_gmt":"2026-09-18T13:24:42","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/denimhouse.ae\/?page_id=13","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-wd-title title wd-5c420b25\">Overview<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-965173be\">At DENIM HOUSE READYMADE GARMENTS LLC, customer satisfaction and product quality are our priority. We strive to supply reliable, durable, and premium-quality men&#8217;s denim jeans to wholesale buyers and retailers. Please read our Return &amp; Refund Policy carefully before confirming your order.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-7a5aed2b\">Order Confirmation<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c02e06b3\">Orders are processed after confirmation with our sales team through WhatsApp, email, or other approved communication channels. Customers are encouraged to review product styles, fits, quantities, specifications, and pricing before confirming their order.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-1c9b17e0\">Returns<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-cacf230d\">Returns may be accepted only under the following circumstances:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The products received are damaged during delivery.<\/li>\n\n\n\n<li>An incorrect product has been supplied.<\/li>\n\n\n\n<li>The products have a verified manufacturing defect.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9223be2b\">To be eligible for a return, you must notify us within <strong>7 days<\/strong> of receiving your order.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ac19aaf8\">Products must be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unused<\/li>\n\n\n\n<li>In their original condition<\/li>\n\n\n\n<li>Properly packed<\/li>\n\n\n\n<li>In the same condition as received<\/li>\n\n\n\n<li>Accompanied by proof of purchase or order confirmation<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-0bd7156a\">Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-4630eb02\">The following products are generally not eligible for return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products that have been used or worn<\/li>\n\n\n\n<li>Products damaged due to misuse or improper handling<\/li>\n\n\n\n<li>Products altered after delivery<\/li>\n\n\n\n<li>Special-order products, where applicable<\/li>\n\n\n\n<li>Products returned after the specified return period<\/li>\n\n\n\n<li>Sale or clearance products, unless defective<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-36064c74\">Refunds<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-6411e490\">Once the returned products have been received and inspected, we will notify you regarding the approval or rejection of your refund request.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-09c37d1e\">If approved, refunds will be processed using the original payment method, where applicable, within a reasonable processing period.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-0d079c8a\">If your order was placed without online payment, any refund will be handled according to the agreed payment terms between the customer and DENIM HOUSE READYMADE GARMENTS LLC.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-342804bb\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-fbb088b3\">Products may be exchanged only if they are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Damaged upon delivery<\/li>\n\n\n\n<li>Defective due to a verified manufacturing fault<\/li>\n\n\n\n<li>Incorrectly supplied by our company<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-44eb5f4d\">Replacement products are subject to availability and agreement with the customer.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-031b1378\">Shipping for Returns<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-86b36ec8\">Customers should contact our team before returning any products.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-6d92b09a\">Unless the return is caused by an incorrect supply, defective product, or error from our side, the customer may be responsible for return shipping costs.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a4d5ecb9\">We recommend using a reliable and trackable shipping service when returning products.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-0d837baa\">Product Inspection<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d83d7ca6\">All return requests are subject to product inspection. Our team may review the condition of the denim products, packaging, order details, and the reason for return before approving an exchange or refund.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b8cd6266\">Products that show signs of use, damage, alteration, or improper handling may not qualify for a return or refund.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-b88976bd\">Damaged or Incorrect Orders<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ad54b1cc\">If you receive damaged, defective, or incorrect denim products, please contact us within <strong>7 days<\/strong> and provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order details<\/li>\n\n\n\n<li>Photos of the received products<\/li>\n\n\n\n<li>Photos of the packaging, if applicable<\/li>\n\n\n\n<li>Details of the issue<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-91978ad4\">Our team will review the request and provide an appropriate resolution based on the condition of the products and order details.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-1078f670\">Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-4dc8b916\">For any questions regarding returns, refunds, or exchanges, please contact us:<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2b44ba66\"><strong>DENIM HOUSE READYMADE GARMENTS LLC<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-786ce792\"><strong>Address:<\/strong> Shop No. 16, 43 Street, Ajman Industrial Area 2, UAE<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c8b04f7b\"><strong>Email:<\/strong> <a href=\"mailto:denimhouseofficial@gmail.com\">denimhouseofficial@gmail.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-f4f1f99f\"><strong>Phone:<\/strong> +971 555489665<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2a36596d\"><strong>Business Hours:<\/strong> 10:00 AM \u2013 9:00 PM<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/denimhouse.ae\/index.php?rest_route=\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/denimhouse.ae\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/denimhouse.ae\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/denimhouse.ae\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/denimhouse.ae\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=13"}],"version-history":[{"count":2,"href":"https:\/\/denimhouse.ae\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":2563,"href":"https:\/\/denimhouse.ae\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions\/2563"}],"wp:attachment":[{"href":"https:\/\/denimhouse.ae\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}