Overview

At DENIM HOUSE READYMADE GARMENTS LLC, customer satisfaction and product quality are our priority. We strive to supply reliable, durable, and premium-quality men’s denim jeans to wholesale buyers and retailers. Please read our Return & Refund Policy carefully before confirming your order.

Order Confirmation

Orders are processed after confirmation with our sales team through WhatsApp, email, or other approved communication channels. Customers are encouraged to review product styles, fits, quantities, specifications, and pricing before confirming their order.

Returns

Returns may be accepted only under the following circumstances:

  • The products received are damaged during delivery.
  • An incorrect product has been supplied.
  • The products have a verified manufacturing defect.

To be eligible for a return, you must notify us within 7 days of receiving your order.

Products must be:

  • Unused
  • In their original condition
  • Properly packed
  • In the same condition as received
  • Accompanied by proof of purchase or order confirmation

Non-Returnable Items

The following products are generally not eligible for return:

  • Products that have been used or worn
  • Products damaged due to misuse or improper handling
  • Products altered after delivery
  • Special-order products, where applicable
  • Products returned after the specified return period
  • Sale or clearance products, unless defective

Refunds

Once the returned products have been received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved, refunds will be processed using the original payment method, where applicable, within a reasonable processing period.

If your order was placed without online payment, any refund will be handled according to the agreed payment terms between the customer and DENIM HOUSE READYMADE GARMENTS LLC.

Exchanges

Products may be exchanged only if they are:

  • Damaged upon delivery
  • Defective due to a verified manufacturing fault
  • Incorrectly supplied by our company

Replacement products are subject to availability and agreement with the customer.

Shipping for Returns

Customers should contact our team before returning any products.

Unless the return is caused by an incorrect supply, defective product, or error from our side, the customer may be responsible for return shipping costs.

We recommend using a reliable and trackable shipping service when returning products.

Product Inspection

All return requests are subject to product inspection. Our team may review the condition of the denim products, packaging, order details, and the reason for return before approving an exchange or refund.

Products that show signs of use, damage, alteration, or improper handling may not qualify for a return or refund.

Damaged or Incorrect Orders

If you receive damaged, defective, or incorrect denim products, please contact us within 7 days and provide:

  • Order details
  • Photos of the received products
  • Photos of the packaging, if applicable
  • Details of the issue

Our team will review the request and provide an appropriate resolution based on the condition of the products and order details.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

DENIM HOUSE READYMADE GARMENTS LLC

Address: Shop No. 16, 43 Street, Ajman Industrial Area 2, UAE

Email: denimhouseofficial@gmail.com

Phone: +971 555489665

Business Hours: 10:00 AM – 9:00 PM